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SSL Validation Guide

Day by day we receive many questions related to validation procedure for different SSL certificates we sell. Our experienced team prepared one of the most detailed and useful guides to issue Domain, Business, and Extended Validation SSL certificates from most known and trusted CAs. We hope it will help every customer clearly understand all the steps on the road for quick SSL issuance. Please contact our sales/support managers if you have more questions.

  • D

    Domain Validation process

    Domain Validation SSL certificates are the most quickly issued products we have. In most cases, it takes just 5 minutes to issue SSL once domain verification passed. No paperwork requires, all you need is to control (own) your domain.

    • 1

      First step - DCV process

      DCV (Domain Control Validation) is verification of domain name ownership and control. It is possible to validate domain via multiple methods like E-Mail validation, DNS CNAME and HTTP/HTTPS Hash file.

      • via E-mail (Most popular)

        DCV via e-mail is the most traditional method to pass ownership verification. The certification center will send e-mail to the administrative contact of your domain. The mail contains a unique validation code and link to a certification website to enter the code.

        You can use "magic five" e-mail addresses: admin@, administrator@, hostmaster@, webmaster@ and postmaster@. In some cases, it is possible to use administrative e-mail from WHOIS; Private registration should be disabled.

      • via DNS CNAME

        To validate domain via DNS CNAME record, you need use hashes that we extract from the CSR code submitted by you. It takes from 10 minutes and up to 24 hours to validate domain; it depends on your DNS server TTL.

      • via HTTP/HTTPS Hash file

        Quick and simple method to pass domain validation as it requires to upload a text (.txt) file with hashes extracted from your CSR code. The file must be accessible from the web. Use HTTPS method when SSL already in use and website available via HTTPS://

    • 2

      Second step - CAA Check

      Starting at 8th September 2017, all CAs (certificate authorities) should respect your CAA policy. CAA record should allow CA to issue SSL for the domain name, otherwise, the order would be pending until you update the record. By default, any CA may issue SSL for your domain name, if no CAA record found.

    • Optional STEP - Brand/Manual Validation

      In some cases, certification centers may require manual verification if an order fails any internal rules. Normally it takes around 24-48 hours to check, issue or reject an order in such cases. There are multiple reasons why an order may be frozen for manual check.

      • Restricted country. The order is from countries like Afghanistan (AF), Cote d'Ivoire (CI), Cuba (CU), Eritrea (ER), Guinea (GN), Iraq (IQ), Iran (IR), Democratic People's Republic of Korea (KP), Liberia (LR), Myanmar (MM), Rwanda (RW), Sudan (SD), Sierra Leone (SL), South Sudan (SS), Syrian Arab Republic (SY), Zimbabwe (ZW).

      • Brand fail. A domain name includes a famous brand name like sony-shop.net, dellshop.com or facebook.com. For example, the domain name is "sibmama.com", but the validation system may read it as "sIBMama" and flag "IBM" brand.

      • Stop words. The domain name has "stop words", for example, pay, online, secure, booking, shop, bank, transfer, money, e-payment, payment, protection, violence, and others.

  • B

    Business Validation process

    The business validation process includes three phases: domain ownership check, company verification, and a callback process. The process takes around 2-5 working days in case all documents are correct and supplied on time.

    • 1

      First Step - Organization validation

      To pass Business/Organization validation, you may need to provide some official registration documents to certification center. Mostly they require Business License/Article of Incorporation/Registration application. You can submit them via Post Mail, fax or via e-mail in PDF/JPG format. We highly suggest using the e-mail method.

      • Option A (Most popular)

        No paperwork. The company legal existence checked via public government database using company name or unique idetification number (registration number) OR via verified public 3rd party databases like GLEIF, Duns & Bradstreet, Hoovers, Companies House GOV.UK, Lursoft.lv and others.

      • Option B (suggested)

        Company verification using LEI code takes just minutes/hours, not days and weeks. We highly suggest using that method.

      • Option C

        Company can be verified using one of the documents like Articles of Incorporation, Government Issued Business License, copy of a recent company bank statement, copy of a recent company phone bill, copy of a recent major utility bill of the company (i.e. power bill, water bill, etc.).

    • 2

      Second step - DCV process

      DCV (Domain Control Validation) is verification of domain name ownership and control. It is possible to validate domain via multiple methods like E-Mail validation, DNS CNAME and HTTP/HTTPS Hash file.

      • via E-mail (Most popular)

        DCV via e-mail is the most traditional method to pass ownership verification. The certification center will send e-mail to the administrative contact of your domain. The mail contains a unique validation code and link to a certification website to enter the code.

        You can use "magic five" e-mail addresses: admin@, administrator@, hostmaster@, webmaster@ and postmaster@. In some cases, it is possible to use administrative e-mail from WHOIS; Private registration should be disabled.

      • via DNS CNAME

        To validate domain via DNS CNAME record, you need use hashes that we extract from the CSR code submitted by you. It takes from 10 minutes and up to 24 hours to validate domain; it depends on your DNS server TTL.

      • via HTTP/HTTPS Hash file

        Quick and simple method to pass domain validation as it requires to upload a text (.txt) file with hashes extracted from your CSR code. The file must be accessible from the web. Use HTTPS method when SSL already in use and website available via HTTPS://

    • 3

      Third Step - Callback process

      The last step is a callback process. For Business Validation SSL vendors use an automated callback process. Comodo robot calls you on the verified number and tells you a verification code. To validate official phone number you can use any of the options:

      • Option A

        Certification center verifies phone number via public Yellow pages Databases like world.192.com, please contact our sales/support managers for a more accurate list of databases and options for your regions.

      • Option B

        Number verification via trusted/government databases like Duns & Bradstreet, Hoovers OR your local government database if it includes phone numbers for companies.

      • Option C

        Verified legal opinion or accountant letter signed notary. Certification center may verify notary legality.

  • E

    Extended Validation process

    Extended Validation SSL certificates are the most trusted and verified SSL products. It takes around 4-7 working days to pass the validation in case all documents are correct and provided on time. Please be patient, as the process may take your time.

    • 1

      First Step - Agreement signing

      You have to sign EV subscriber agreement with a CA and there are few options how to complete that step:

    • 2

      Second Step - Organization validation

      To pass Business/Organization validation, you may need to provide some official registration documents to certification center. Mostly they require Business License/Article of Incorporation/Registration application. You can submit them via Post Mail, fax or via e-mail in PDF/JPG format. We highly suggest using the e-mail method.

      • Option A (Most popular)

        No paperwork. The company legal existence checked via public government database using company name or unique idetification number (registration number) OR via verified public 3rd party databases like GLEIF, Duns & Bradstreet, Hoovers, Companies House GOV.UK, Lursoft.lv and others.

      • Option B (suggested)

        Company verification using LEI code takes just minutes/hours, not days and weeks. We highly suggest using that method.

      • Option C

        Company can be verified using one of the documents like Articles of Incorporation, Government Issued Business License, copy of a recent company bank statement, copy of a recent company phone bill, copy of a recent major utility bill of the company (i.e. power bill, water bill, etc.).

    • 3

      Third step - DCV process

      DCV (Domain Control Validation) is verification of domain name ownership and control. It is possible to validate domain via multiple methods like E-Mail validation, DNS CNAME and HTTP/HTTPS Hash file.

      • via E-mail (Most popular)

        DCV via e-mail is the most traditional method to pass ownership verification. The certification center will send e-mail to the administrative contact of your domain. The mail contains a unique validation code and link to a certification website to enter the code.

        You can use "magic five" e-mail addresses: admin@, administrator@, hostmaster@, webmaster@ and postmaster@. In some cases, it is possible to use administrative e-mail from WHOIS; Private registration should be disabled.

      • via DNS CNAME

        To validate domain via DNS CNAME record, you need use hashes that we extract from the CSR code submitted by you. It takes from 10 minutes and up to 24 hours to validate domain; it depends on your DNS server TTL.

      • via HTTP/HTTPS Hash file

        Quick and simple method to pass domain validation as it requires to upload a text (.txt) file with hashes extracted from your CSR code. The file must be accessible from the web. Use HTTPS method when SSL already in use and website available via HTTPS://

    • 4

      Fourth Step - Callback process

      The last step is a callback process. For Extended Validation SSL vendors use manual callback process. The operator would call you and asks to confirm your name and order. To validate official phone number you can use any of the options:

      • Option A

        Certification center verifies phone number via public Yellow pages Databases like world.192.com, please contact our sales/support managers for a more accurate list of databases and options for your regions.

      • Option B

        Number verification via trusted/government databases like Duns & Bradstreet, Hoovers OR your local government database if it includes phone numbers for companies.

      • Option C

        Verified legal opinion or accountant letter signed notary. Certification center may verify notary legality.

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